Start the game, and open the 'Options' or 'Upgrade' screen, then tap on the 'Restore purchases' button.

On Apple devices (iPhone, iPad, Mac), you can restore your purchases automatically from within the game if you are using the same account you purchased it on. Now start up the game again and wait 30 seconds, and hopefully it will have automatically restored your purchases. Then open up the App Store app, to make sure it's up and running. To force it to update faster, power off your device completely, by holding down the power button for a few seconds and turning it off, then turning it back on. On Android devices (Google, Samsung, Amazon, Kindle etc.), if you use the same Google/Amazon account as when you bought the purchases, your purchases are normally restored automatically, but it can sometimes take a little time. If it still doesn't work, please contact us and let us know what you tried to purchase/restore.įirst, make sure that you have the newest version of the game that is available on the App Store. When purchasing, sometimes the following can cause issues as well: Expired credit card, not enough funds on gift card (or gift card does not allow In-App-Purchases), or In-App-Purchases are restricted/disabled on the 'Settings' app. Then press the 'Home' button and open up the game again and try to purchase/restore. Tap on your email there, and choose 'Sign out', then sign back in again.Ģ.) Power off your device completely, by holding down the power button for a few seconds and turning it off, then turning it back on.ģ.) When it's back on, open up the App Store, just to be sure it's up and running, and that it doesn't ask you to login/confirm something. On iPhone/iPad, open up the 'Settings' app and find 'iTunes & App Store'. If you do, try to sign out and in of your App Store account.

Please try the following:ġ.) If you don't have an iPhone/iPad, go to step 2. Often temporary problems with the App Store can cause issues when purchasing/restoring. First, make sure that you have the newest version of the game that is available on the App Store, to see if it still happens with the newest version.

Microsoft jigsaw locks up